Shipping and Delivery
Shipping and Delivery
At Audreypaigecharleston.com, we are dedicated to providing our customers with fast, reliable, and transparent shipping. This Shipping Policy outlines our delivery timelines, shipping process, and important information to ensure a smooth shopping experience.
Delivery Time
Orders are processed within 1 business day, excluding Sundays, before shipment.
Once shipped, delivery typically takes around 5–8 business days, depending on your location.
Please note that shipping times may vary due to factors such as customs inspections, seasonal volume, carrier delays, or local delivery conditions.
Free Shipping
We are proud to offer free standard shipping on all orders, regardless of order value or destination.
It’s our way of saying thank you for supporting Audreypaigecharleston.com.
Shipping Method
All orders are shipped directly from our supplier or fulfillment partner. This allows us to maintain quality standards and streamline the fulfillment process, so your order reaches you as quickly and efficiently as possible.
Order Processing
Once your order is placed, you will receive an order confirmation email.
Your package will be processed and shipped within 24 hours, excluding Sundays.
As soon as your order is on its way, you’ll receive a shipping confirmation with a tracking number, so you can follow your package from dispatch to delivery.
Order Tracking
All shipped orders include a track & trace number.
You’ll receive this via email once your order has left our fulfillment center.
You can use this number to track your shipment via the carrier’s website.
Please note that tracking updates may take several days to appear or synchronize within the carrier’s system. A delay in tracking updates does not necessarily mean that your order has not been shipped.
Customer Service & Questions
For any questions about your order or our shipping policy, feel free to reach out to us:
Email: support@audreypaigecharleston.com
Our team is happy to assist and will respond as quickly as possible.
Separate Shipments & Return Shipping Costs
To ensure the fastest possible delivery experience, orders containing multiple items may be shipped separately. This allows available products to be dispatched immediately rather than delaying your entire order while waiting for other items to arrive at our fulfillment center.
As a result, customers may receive multiple packages for a single order.
Please note that if one or more items are returned for a refund, a return shipping and handling fee of $15.50 per item will apply. These costs will be deducted from the total refund amount.
For example:
Orders with 2 returned items will incur 2 separate return shipping fees.
Orders with 3 returned items will incur 3 separate return shipping fees.
By placing an order with Audreypaigecharleston.com, you acknowledge and agree to these separate shipment and return shipping terms.
Shipping Delays & Exceptions
While we do our best to meet expected delivery times, external factors such as customs processing, bad weather, seasonal volume, local carrier delays, or logistical disruptions may occasionally cause delays.
Audreypaigecharleston.com is not responsible for such delays, but we appreciate your understanding and patience.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
Audreypaigecharleston.com is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping details provided by the customer.
If you notice an error in your shipping information after placing an order, please contact us as soon as possible at support@audreypaigecharleston.com. While we will do our best to assist, we cannot guarantee that changes can be made once the order has been processed.
Lost or Missing Packages
If your tracking information shows that your package has been delivered but you have not received it, we recommend first checking with neighbors, household members, your local carrier, or your local delivery office.
Audreypaigecharleston.com is not responsible for packages marked as delivered by the carrier. However, if you need assistance, please contact our support team and we will do our best to help you investigate the issue.
Summary
Audreypaigecharleston.com is committed to ensuring a seamless and satisfying shipping experience.
By clearly outlining our policy, we aim to keep you informed every step of the way — from order placement to delivery at your door.
If you have additional questions, please contact us at: